Frequently Asked Questions

  • How long is my price quote valid for?

    • Website prices will constantly update. If you were sent a personal quoted price, they are valid for 7 days. After that, a re-quote will be needed as the manufacturers and shippers frequently update their pricing. Availability also changes often. So be sure to Contact Us if you are paying an unpaid invoice link sent previously.

  • What is up with the sales tax?

    • In the United States, all applicable state, county, and local sales taxes will be added to your order. An exception will be made if shipping to AK, DC, DE, MT, NH, or OR. The tax calculated is an estimate and may be subject to change at the time of shipping. We reserve the right to add sales tax where legally required. Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

  • What if someone has a better price than us?

    • You must have found a really good deal! For us to price match, we would need a link to the Individual or Direct product page. Unfortunately, we cannot accept screenshots to price match as we need to be able to verify that the pricing is current. The links must be the same as the quote you are informing us of. We are unable to price-match multiple individual listings for a full package purchase.

  • What are your shipping times?

    • Wheels only: 5-7 business days

    • Tires only: 4-7 business days

    • Wheel & Tire package: 16-21 business days

    • Items that are in stock should follow these timelines closely; however, please keep in mind that these are estimates, not guarantees. Ceramic coating may add 2-3 business days.

  • What do I torque my wheels to when installing them?

    • We torque the wheels to the manufacturer's specifications, which are found in the vehicle owner's manual or from the vehicle's dealer. We recommend hand-tightening the lugs and studs to ensure perfect centering. We avoid using power tools as they can cause damage to the lugs and studs.

  • Why are my wheels on backorder?

    • A backorder is simply a lack of supply by the manufacturer. The manufacturer does not have enough items to fill all of their orders but plans on making more or has a scheduled shipment for more of this product.

    • We have developed direct relationships with manufacturers over the years, allowing us to secure positions for future stock. These items are back-ordered nationwide as we deal directly with the manufacturer to reserve back-ordered items and secure the next available item once more are on hand.

    • The typical backorder is around 4-6 weeks, but wait times vary. Sometimes backorders take longer depending on various factors such as the manufacturing schedule and demand for the product.

    • If you can't wait, we can help you confirm availability and update your order to an in-stock/available product. Reach out to us using the Contact Us page; please put your invoice number and link to the item you would like to switch to so our team can help you out.

  • Why is my vehicle pulling or shaking when going down the road after installing my parts?

    • Remember, we are truck and car enthusiasts, so we have experienced some of this firsthand. We are also here to do our best to get any issues resolved. However, if you put big mud tires on your truck, you are going to feel some natural vibration. It is not a result of unbalanced tires, it is just the pounding of the tread on the ground. In the case that you experience a strong vibration or pull, then reach out to us using the Contact Us page and explain your vibration issue so our team can help you out.

    • Balance Beads - Please note that balance beads are not guaranteed. While we use the most exceptional and up-to-date weight charts to ensure we are installing the correct amount of beads for your specific application, we are unable to account for all possible variables. While it is extremely rare, some wheel and tire assemblies simply do not balance out perfectly with this type of balancing technique, and we are unable to confirm this until the assembly is mounted onto the vehicle. If you are having any issues at all, please let us know, and we will be here to help!

  • There are imperfections on my wheel?

    • Industry-standard across-wheel manufacturers consider minor markings, blemishes, or flaws to be acceptable on the backside of a wheel. Wheels with backside blemishes are very common in the aftermarket industry. Each wheel passes manufacturer quality control standards as there is no impact on the performance of the wheel, and any flaws would not be visible to the unaided eye once the product is in use.

    • All wheels go through the same rigorous testing to ensure optimal performance and structural integrity. Many of the wheels we carry pass both JWL and VIA standards, with some manufacturers developing their standards that go above and beyond. These tests can include rotary bending fatigue tests to check hub durability, impact tests to assess overall wheel strength, or cornering fatigue tests to verify structural integrity after a tire is mounted.

    • Each wheel is tested, inspected, and approved by the manufacturer before shipping and maintains full warranty coverage provided by the manufacturer.

  • I need to cancel my order; what do I do?

    • Please reach out to us for any order changes or cancellation requests, and we will work with you to adjust your shipment. Our processes have been optimized to have your order completed and shipped as quickly as possible which means your order may be further along in the pulling and packing process than you might expect. All cancellations may be subject to a restocking fee unless the mistake is ours.

    • Any cancellation may carry a restocking fee that is dependent on the items ordered as well as the stage the order is in at the time of cancellation. If the cancellation request is received within 24 hours from the time of purchase, these fees may be waived. The restocking fee is typically around 10-25%, but due to vendor contracts as well as shipping and handling expenses, some products can carry a higher restocking fee once processing has begun; please Contact Us for any questions.

  • What is your return policy?

    • Reach out to us with any issues or return questions, as we always work with our customers to ensure that they are satisfied with their purchase. However, understand that most of our items require a substantial amount of work to get them to you, and we must recover these costs unless the mistake is ours.

    • All returns will carry a restocking fee that is dependent on the items ordered as well as the manufacturer of the items. The restocking fee is typically around 10-25%, but due to vendor contracts as well as shipping and handling expenses, some products can carry a higher restocking fee; please Contact Us for any questions.

    • All returned items must have prior approval before sending them back. Please Contact us to set up a return authorization. Returns must be requested within 30 days of the original receipt of merchandise. Once approved, all items must be returned within 14 days. When needed, we can provide return packaging that includes instructions on how to securely package all items for shipping. If an item is improperly packaged for shipping and damaged during the return process, the customer may be responsible for the cost of the damaged product. Warranty items must be purchased directly from our store. Warranties are not transferable, and claims will only be submitted for the original purchaser. 

    • All products must be returned in new condition, without damage, and with all original accessories. Returns with unexpected damage, signs of use, or missing original accessories (such as center caps) are subject to increased restocking fees or complete refusal of the return at our discretion. If the return is rejected due to previously listed circumstances, we will work with you to return the product(s) to you at your cost. If approved after inspection, the order will be refunded via the original payment method, less any applicable fees. Once the product is received, your order will be inspected, dismounted, and restocked accordingly within 14 business days. If the product has been confirmed to be in its original condition, your order will be refunded via the original payment method. All returns made within 30 days of original receipt will be refunded in full, less any applicable fees. All sales are final after 30 days. 

      Individual Product Orders
      Please inspect all products for damage before attempting to use them. You are responsible for test fitting wheel-only orders to the vehicle before having tires mounted. Once tires have been mounted, we are unable to take them back even if there is a fitment problem. Tires with mileage on them cannot be returned.

      Package Orders
      For package purchases, you are responsible for test fitting before driving on any products. Once wheels/tires have been mounted on the vehicle, we are not able to accept a return. If you have any concerns about fitment, simply share those concerns before you place your order, and our experts will work with you to get a perfect fit! Because we move quickly, it is important to let us know immediately if you have any concerns.

      Suspension & Accessories
      All suspension/accessory items being returned that are not warranty-related CANNOT have been installed or attempted to be installed. If we receive a return that shows signs of installation, we will not be able to accept the item, and it will be returned to the sender with no credit being issued.

  • Does my wheel and tire package come assembled?

    • Each wheel and tire package is mounted and balanced free of charge before shipping! We will mount the tires on the wheels and balance them with state-of-the-art equipment. This standard mount and balance is done with stick-on weights and includes standard chrome valve stems with other balancing options, like balance beads. Balance beads are available at checkout for an additional cost. Mount and balance do not include installation to the vehicle. We always recommend professional installation.